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Feb202013

PQA Basics Training Reflection - Kentucky

PQA Basics, Louisville, Kentucky

February 8, 2013

I thought that the strengths of the training were the fact that it was well attended and folks were in position and ready to begin on time. The location was optimal offering enough space for interaction and movement throughout the space. The training space offered ample technology and even provided me with a laptop as we discovered that the hotel could not connect the projector to my Mac.

It seemed like the group was relatively new to the PQA and I was able to leverage the knowledge of a few participants who have experienced the process before.

The one challenge that I experienced was that the group was not very inquisitive. There were many points throughout the day that I asked if anyone had any questions or comments and no one had any to offer. I anticipated that there would be questions and perhaps even stumper question to respond too. I learned via and informal debrief with Monica on the way to the airport that I should not spend too much time anticipating resistance, anxiety or stumper questions, simply because you get what you wish for. If I go into a training situation expecting it to be a hostile environment then it can manifest as hostile. I learned to go in fresh without bias and expectation as a driver, however I should treat each group as a new experience, staying true to my role as the facilitator.

It would have been helpful to have knowledgeable representation from their network to respond to questions relative to their timeline and expectations.

I did not modify the agenda in anyway. I did shave off 30 minutes at the end of the agenda which the participants really appreciated. It was more a function of pacing which allowed me the extra time to give back to the participants.

I think it would be interesting to connect with folks who are experienced with the PQA and give them a leadership role in the training. I’ve several of these now and there is always someone in the group who has engaged in the process before. Rather than just being a review of prior knowledge perhaps we could develop some things that will take them to the next level while staying true to the introductory nature of PQA Basics.

What do you think?

-Brodrick



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